Terms of Service

These terms apply to commercial cleaning quoted and performed by CLEAN BEST GROUP PTY LTD(“Clean Best”, “we”, “us”) in Sydney and New South Wales, and to your use of this website. They sit alongside the written quote and scope of work issued for your premises, and where the two differ, the written quote and scope prevail.

Nothing in these terms excludes, restricts or modifies any right or remedy you have under the Australian Consumer Law. Our services come with guarantees that cannot be excluded, including that they will be provided with due care and skill.

Service area

Clean Best operates in Sydney and across New South Wales from a single premises at 54 Columbia Rd, Seven Hills NSW 2147. We have no interstate operations. If a site sits outside the area we can reliably staff, we will say so rather than accept the engagement.

Quotes and pricing

• We do not publish cleaning prices. Every commercial quote follows a free walkthrough of the premises, conducted where practicable at the hour the cleaning would actually be performed.
• The quote is fixed and provided in writing before the first visit. It sets out the scope in three tiers — work done every visit, work done weekly, and periodic work — and it names the exclusions that apply to your premises.
• A quote is valid for 30 days. If the premises changes materially between the walkthrough and the start date, we will requote rather than absorb it or silently reduce the scope.
• Work outside the agreed scope is quoted separately and does not proceed without your approval.

Scope of work

• The written scope issued for your premises is the definitive statement of what we clean. It is written for your industry. Anything not in it is not included.
• Periodic programs — carpet extraction, hard-floor stripping and resealing, grout programs, full slab scrubs, deep cleans on a shutdown day — are always quoted separately from the regular scope.
• Where a scope depends on a boundary being agreed with you — the common property boundary in a strata scheme, or the boundary between our cleaning and your clinical staff’s responsibilities in a medical or dental practice — that boundary is agreed in writing before the first shift and our cleaners are inducted on it.

What we do not do

The following are outside every Clean Best scope, without exception. They are named on your quote document. They are specialist, separately licensed, or somebody else’s responsibility, and we will not take them on:

• Clinical waste and sharps containers. We do not handle, move, empty or replace them in any premises.
• Clinical instruments, handpieces, trays, burs, ultrasonic baths, autoclaves, and anything on or in a dental sterilisation bench or reprocessing sink.
• Ducted kitchen exhaust systems, extraction fans, roof units, and grease trap servicing.
• Guest room housekeeping in a hotel.
• Any work requiring height-access equipment, including high-level racking, awnings and high signage.
• Swimming pool plant and pool water.
• The interior of individual lots, balconies and (in most schemes) garage bays in a strata scheme. We clean common property only.
• Servicing, lubricating, adjusting or dismantling gym equipment or coffee machines.

Access, keys and security

• You are responsible for providing safe and lawful access to the premises at the agreed times, and for telling us about any hazard on site.
• The access procedure — key, swipe card, lockbox, alarm code, sign-in — is documented before the first shift. Keys and codes are issued only to the cleaner assigned to your premises and to their supervisor, and are returned when either changes or when the agreement ends.
• On operating sites — warehouses in particular — we work to your traffic management rules and your site induction, and our crew wear the PPE your site requires.
• If we cannot access the premises at the agreed time through no fault of ours, the visit may be charged.

Your cleaner

• Every cleaner is police-checked and inducted on your premises before their first shift. Cleaners attending schools, childcare centres or any premises used by children hold a current Working with Children Check.
• We assign one named cleaner to your premises and keep them there. When they are on leave, a relief cleaner who has been inducted on the site will attend.
• In medical and dental practices, cleaners are instructed not to read, move or handle patient records, screens, radiographs or documents. Screens are cleaned only when logged out or blank.
• A named supervisor audits the premises monthly against the written scope and reports the result to you, including anything that was missed.

Term, changes and cancellation

• Ongoing commercial work runs on a rolling agreement with 30 days notice on either side. There is no lock-in term.
• Frequencies and scope can be changed by agreement, and work can be paused over a shutdown or a term break.
• An individual visit cancelled with less than 24 hours notice may be charged, because the cleaner’s time has already been committed.
• One-off jobs and periodic programs are booked for a specific date and rescheduling is subject to availability.

If something is wrong

Tell us. Contact your named supervisor or call 1300 494 983. If the issue is a cleaning matter within the agreed scope, we will return and put it right before your next scheduled visit at no charge. This is in addition to your rights under the Australian Consumer Law, not instead of them.

Damage and liability

• Clean Best carries $20m public liability cover and workers compensation for everyone on the roster. A certificate of currency is available on request.
• If we damage something, we report it to you the same day rather than leaving you to find it, and we deal with it properly.
• We are not liable for pre-existing damage, fair wear and tear, or for surfaces that were already deteriorating — including surfaces damaged by a previous contractor’s use of the wrong chemistry, which we will identify and tell you about before we start.
• Where you specify the product to be used on a surface — dental chair upholstery, for example — we will use it and record that we were asked to, and we are not liable for the consequences of that specification.
• Except for rights that cannot be excluded under the Australian Consumer Law, our liability is limited to resupplying the service or paying the cost of having it resupplied.

Payment

• Commercial work is invoiced monthly in arrears unless the written quote says otherwise. Payment terms are stated on the invoice.
• One-off jobs and periodic programs are invoiced on completion.
• Consumables, where we manage them, are invoiced at cost with the dockets attached. We do not mark them up.

This website

The content of this website is provided for general information. The industry pages describe how Clean Best typically performs work in that kind of premises; the scope that applies to you is the written one issued for your site. Nothing on this website is a statement of what any law, standard, regulator, accreditation scheme or inspector requires of your business — those are your obligations and we do not advise on them. Photographs are illustrative. We make no claim on this website about ratings, reviews or client numbers, and none appear on it.

Privacy

How we handle personal information is set out in our privacy policy.

Governing law

These terms are governed by the laws of New South Wales, and the courts of New South Wales have jurisdiction over any dispute arising under them.

Contact

CLEAN BEST GROUP PTY LTD
54 Columbia Rd, Seven Hills NSW 2147
Phone: 1300 494 983
Email: hello@cleanbestgroup.com.au
ABN 84 700 040 553

To discuss any of this, or to get a quote, contact Clean Best.